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Security Team Leader Course
Module 1: Transitioning from Security Officer to Team Leader
1.0 - Introduction (0:32)
1.1 - The Shift In Role (1:08)
1.2 - Officer Vs. Team Leader (0:57)
1.3 - Real-World Example – Jamie’s Promotion (0:40)
1.4 - Expert Advice – Bridging The Gap (0:56)
1.5 - Leading Former Peers (0:45)
1.6 - Closing Remarks (0:28)
Quiz Questions
Module 2 – Effective Team Briefing and Instruction
2.0 - Introduction (0:39)
2.1 - Why Communication Matters (0:47)
2.2 - The Role Of The Briefing (0:52)
2.3 - Scenario – When Briefings Go Wrong (0:53)
2.4 - Where Raj Went Wrong (0:37)
2.5 - SBAR – Your Briefing Framework (0:39)
2.6 - Revised Scenario – Raj Gets It Right (1:05)
2.7 - Closing Remarks (0:36)
Quiz Questions
Module 3 – Managing Team Performance and Issues
3.0 - Introduction (0:34)
3.1 - What Performance Management Really Means (0:50)
3.2 - Setting Standards – Smart Goals (1:00)
3.3 - Communicating Expectations (0:37)
3.4 - Scenario – Chronic Lateness (0:28)
3.5 - Where It Went Wrong (0:36)
3.6 - A Better Approach – Effective 11 Conversation (0:49)
3.7 - Closing Remarks (0:35)
Quiz Questions
Module 4 – Conflict Management and De-escalation for Supervisors
4.0 - Introduction (0:34)
4.1 - What Makes Supervisory Conflict Different (0:52)
4.2 - Scenario – Dealing With A Difficult Visitor (0:31)
4.3 - What Does Effective Supervisory Intervention Look Like (0:25)
4.4 - How Leo Handled It Well (0:54)
4.5 - Why This Approach Works (0:27)
4.6 - Your Role During And After A Conflict (0:29)
4.7 - Closing Remarks (0:33)
Quiz Questions
Module 5 – Shift Planning and Delegation
5.0 - Introduction (0:40)
5.1 - The Purpose Of Shift Planning & Delegation (0:39)
5.2 - Strategic Shift Planning – Key Factors (0:51)
5.3 - Principles For A Strong Rota (0:44)
5.4 - Scenario – The Understaffed Weekend (0:23)
5.5 - How Gareth Managed The Crisis (0:37)
5.6 - Delegation – Doing It Well (0:41)
5.7 - Working Time Regulations & Compliance (0:37)
5.8 - Closing Remarks (0:40)
Quiz Questions
Module 6 – Incident Management and Reporting
6.0 - Introduction (0:38)
6.1 - Your Role During An Incident (0:53)
6.2 - Incident Levels - Knowing What You’re Dealing With (0:48)
6.3 - Scenario - A Suspicious Package (0:43)
6.4 - What Tariq Did Well (0:37)
6.5 - After The Incident - What Happens Next (0:33)
6.6 - Closing Remarks (0:39)
Quiz Questions
Module 7 – Mental Health Awareness for Security Team Leaders
7.0 - Introduction (0:32)
7.1 - Prioritising Mental Well-being in Security (0:35)
7.2 - Mental Health in the Security Context (0:34)
7.3 - The Business Case for Mental Health Awareness (0:36)
7.4 - Recognising the Signs (0:39)
7.5 - The Struggling Officer (0:26)
7.6 - Supportive Conversation and Referral (0:28)
7.7 - Post-Incident Support (0:27)
7.8 - Understanding Your Role and Boundaries (0:27)
7.9 - Closing Remarks (0:19)
Quiz Questions
Closing Summary
8.0 - Closing Summary (2:20)
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6.2 - Incident Levels - Knowing What You’re Dealing With
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